As you may be aware, Bitcoin network fees have been rising rapidly over the last year. You can see realtime data at and a historical chart on

Because of this, Bitcoin network fees will now be deducted from user balances when you cash out your BTC. If your balance is not sufficient to pay the fees, you will need to either (a) wait till the traffic on the Bitcoin network dies down and fees drop or (b) earn more BTC on prior to cashing out.

We recognize that this is a stopgap solution. We'll try to find ways for users to cash out small Bitcoin balances, such as recommending that users cash out during times when fees were lower. 

In the meantime, if you have any questions, please contact

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